Vacation Reservations Coordinator (Remote, Hybrid)

Wyndham Destinations Remote
reservations coordinator remote travel reservations customer service team leisure remote memories coordinator pm yearly
March 18, 2023
Wyndham Destinations
Orlando, Florida

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**Only candidates within 50 miles of the Orlando, FL area will be considered at this time**


Ability to work remote or in our safe, socially-distant work environment

Are you passionate about travel, vacations and sales? Would you like to learn more about a role where you can make a difference in people s lives and be in a position to help others create vacation memories with their family and friends?

If you answered yes than look no further. The Wyndham Destinations Marketing Contact Center is growing and we are currently hiring new and seasoned Customer Service Representatives to join us as a remote Vacation Reservations Coordinator working with a supportive leadership team who is invested in YOU and YOUR success! Don t have customer service or reservations experience but believe you have the skills and attributes to be successful? No problem, our Best in Class trainers and program will teach you what you need to know.

What is a Vacation Reservations Coordinator?

As a Vacation Reservations Coordinator, your primary responsibility will be to answer inbound calls from guests who purchased a timeshare promotional vacation getaway. You will be assisting them with booking their travel dates, general questions and/or confirming their upcoming reservation through our central reservation system. The position requires that you maintain a high-level of customer satisfaction, in addition to addressing any escalated customer service issues that may arise. As part of the Reservations Team, you will be helping to deliver on our arrivals, increase revenue for the department and guarantee tour volume for the resorts. Package retention (saving the sale), selling of dates, escalation of calls, retaining the business.

Who Are We Looking For?

Our ideal candidate will be a true, service-minded professional with the ability to respond to a wide variety of customer needs. We are looking for someone who is an excellent listener and an effective communicator by being positive, professional and informative. Someone that is driven and self-motivated who is detailed oriented. If this sounds like you, we d love to learn more apply today!

What are the Hours?

  • You will work 12:30 pm to 9 pm four days during the week

  • You will work on Saturdays from 9 am to 6 pm.

  • You will have off one weekend day and one day mid-week.

  • Current hours are subject to change based on business needs.


  • High School diploma or GED equivalent

  • Ability to work flexible shifts to include weekdays, evenings and weekends to suit business needs

  • 1+ years of customer service, reservations or equivalent experience a plus

  • 1+ years of call center experience preferred

  • Proficient working with Microsoft Office is preferred

  • Sales experience preferred.

Remote / Work from Home Opportunity Requirements:

  • Must have a high speed internet connection and modem

  • Dedicated office/work space


  • New hire pay during the first 90 days is $18.00/hour

  • After the 90 days the pay is $14.00/hour plus incentives with yearly earning potential up to 70K+

  • Training Safe, socially-distant work environment

  • Dynamic, fun and inclusive culture

  • Supportive and caring leadership team

  • Best in Class Training

  • Travel discounts to stay at our beautiful hotels and resorts worldwide

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

  • Medical

  • Dental

  • Vision

  • Flexible spending accounts

  • Life and accident coverage

  • Disability

  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

  • Wish day paid time to volunteer at an approved organization of your choice

  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

  • Legal and identify theft plan

  • Voluntary income protection benefits

  • Wellness program

  • Employee Assistance Program

  • Pet Insurance

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

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