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Care Planner Behavioral Health

CVS Health Lehigh Acres, Florida
planner behavioral health health health behavioral health mental mental health treatment community managed care military remote work from home
March 6, 2023
CVS Health
Lehigh Acres, Florida
Fully remote position.
Work from home anywhere in the U.SSchedule:
Monday - Friday 8:
00am - 5:
00pm Provides comprehensive support and service to behavioral health clinical teams in support of member engagement and to facilitate delivery of appropriate quality care and improve program/operational efficiency involving clinical issues.
Provides outreach to members to educate them about available specialty programs and to solicit their participation.
Assists members locate services.
Facilitates follow-up calls.
Collects information on patient progress and adherence to treatment plan.
Provides information to members regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and Aetna policies and procedures Works closely with the clinician to insure healthy outcomes for the member.
Miscellaneous administrative duties such as Provider/ community resource searches, handling Transition of Care requests, executing letters of agreement with non-par providers, obtaining discharge verifications and non-complex authorizations.
Work requires sitting for extended periods, talking on the telephone and typing into the computerPay RangeThe typical pay range for this role is:
40.10Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls.
The actual salary offer will take into account a wide range of factors, including location.Required Qualifications 2 years Behavioral Health care experience.
Previous Customer Service experience.
Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding.Preferred Qualifications Previous Managed Care experience.
Psychology or Social Services experience.
Associates DegreeEducationHigh School or equivalent GED with combined experienceBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose:
Bringing our heart to every moment of your health.
This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world.
Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose.
We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.
We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Associated topics:
abuse, addiction, behavioral health, casework, counselor, lcsw, mental health, social worker, substance, tirr

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