Medical Revenue Cycle Collections Specialist

SUMMARY: The Collections Specialist is responsible for managing accounts receivable activities for various accounts.


DUTIES AND RESPONSIBILITIES:



Generate aged accounts receivable reports for assigned accounts to review with management. 


Prepare client-specific reports. 


Thoroughly review open accounts and any issues prior to contacting client.


Develop positive relationship with client contact to review open A/R on a weekly basis to reduce DSO.


Create and maintain collection documentation for each client. 


Conduct business-to-business calls and/or correspondence in a fast-paced, goal-oriented environment.


Provide excellent customer service regarding collection issues; review and resolve client discrepancies and short payments as identified


Responsible for customer calls, emails, open A/R reporting, account adjustment recommendations.


Accountable for reducing delinquency for accounts.


Work closely with departmental management as well as other internal departments, when necessary, to resolve aged accounts.


Weekly and monthly reporting to direct supervisor.


Internal and external customer interface.


Assist leadership in creating and/or updating departmental policies and trending reports


Maintain confidentiality and integrity of PHI in line with HIPAA and internal Privacy and Information Security policies.


Responsible for complying with Paradigm IT security requirement and policies.


Responsible for safeguarding Paradigm or Paradigm related IT passwords.


Responsible for notifying Paradigm of any IT security incidents per Policy No. 16.0 Information Security Incident Management.



 


 


QUALIFICATION REQUIREMENTS:  To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Bachelor’s degree, or equivalent experience      


Excellent organizational skills and attention to detail


Excellent problem-solving skills


Knowledge of Paradigm systems and processes, customers, and industry


Proven ability to partner and collaborate


Excellent time management and prioritization


Self-motivated and able to work with little supervision


Exceptional computer skills, including Microsoft Office and web-based applications


Clear, concise and professional verbal and written communication.


Ability to communicate with all members of the company and external customers, using diplomacy and tact.


The ability to operate a personal computer for extended periods