Remote Patient Service Representative - CSR

Aston Carter Remote
remote service representative representative csr patients customer service email scheduling team remote medical customer service skills insurance
March 28, 2023
Aston Carter
Orlando, Florida

Fully Remote! Equipment Provided!

Now Hiring!

Pay: $14 - $16 an hour

Must have previous Customer Service/Call Center Experience

Schedule: Must be open Monday - Friday 8 am - 10 pm EST

Drug Test Required; Background Check Required

If you are interested please email a copy of your resume to [email protected]


Position requires Customer Service experience and the ability to input data accurately into computer system. Medical office or medical scheduling knowledge a plus. Must be detail oriented with good interpersonal and customer service skills. Assists/directs patients with questions and inquiries. Works under the daily supervision of the Team Lead or Supervisor.

DUTIES & RESPONSIBILITIES Obtains current patient information from established and new patients. Accurately enters/updates patient information in scheduling system. Identifies payer source, and verifies insurance eligibility. Assists patients with completion of paperwork when necessary. Reviews Scheduling System for needed updated demographics and consent forms. Schedules appointments. Identifies patients by date of birth and name in computer system. Creates new account if patient not in the system. Schedules and re-schedules appointments as needed. Routinely demonstrates superior customer service skills. Answers telephone in a timely and polite manner, preferably within three rings. Communicates with customers in a courteous, professional, cooperative and mature manner. Accurately takes messages and conveys information to recipient. Transfers call to physicians and nurses when medically indicated. Protects/observes patient confidentiality per policies and procedures. Accurately imports registration documents into patients electronic health record. Need to make sure they are obtaining current patient information - will have to identify if there is insurance eligibility, update consent forms and demographics, schedule new appointments or create profiles for new patients.

Additional Skills & Qualifications:

*1 year fast paced customer service experience

* Minimum of 6 months experience with Microsoft Word/Excel and/or Google Sheets/Docs is required.

* High speed DSL, fiber, or cable internet service is required for our remote workforce

* Minimum internet connection download speed of 20 mbps and upload speeds of at least 10 mbps; wired connection is strongly preferred.

* Must be able to type a min of 20 WPM

If you are interested please email a copy of your resume to [email protected]

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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