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FT Customer Experience Associate Work From Home

Rocket Money Remote
customer experience work from home customer service team remote health dental unlimited pto customer experience accounts technical technical issues
February 27, 2023
Rocket Money
Pembroke Pines, Florida

[Customer Service / Fully Remote] - Anywhere in U.S.
/ Up to $24 per hour / Health, Dental & Vision / Matching 401k / Unlimited PTO - As a Customer Experience Associate you'll:
Use an online chat platform to talk with Rocket Money's members; Provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues; Escalate technical issues to the engineering team and communicate solutions to members; Draft support articles and assist with creating member tutorials; Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features.
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